This article is a brief introduction about Interactive Voice Response systems
in relation with Ozeki VoIP SIP SDK. After reading through this page you will be
fully familiar with all the essential terms concerning IVR applications
and what you will need for creating your own solution using Ozeki VoIP SIP SDK.
Introduction
IVR - short for Interactive Voice Response - is a technology that automates
interactions with telephone callers. It makes communication able between computers
and phones. The most common way for a phone to communicate with a computer is
through the tones generated by each key on the telephone keypad. These are known
as dual-tone multi-frequency (DTMF) signals. More advanced IVR systems include
speech-recognition software that allows a caller to communicate with a computer
using simple voice commands.
Figure 1 - VoIP IVR Systems
IVR (Figure 1) allows customers to interact with a company’s
host system via a telephone keypad or by speech recognition, after which they
can service their own inquiries by following the IVR dialogue.
The use of IVR and voice automation enables a company to improve its customer
service and lower its costs. Because of the process being automatic, there is
no need to hire call center staff (which can lower the costs), although advanced
IVR systems have the possibility of forwarding calls to human operators. In case
the caller does not find the information they need, or requires further assistance,
the call can then be transferred to an agent.
IVR platforms are the "server and operating system" hardware and software platforms
on which IVR solutions run. IVR applications are programs that control and respond
to calls on the IVR platform. IVR applications can either be developed by an
enterprise, by an IVR development shop, or by companies that offer canned IVR
applications. With Ozeki VoIP SIP SDK you can develop the best IVR solution fitting
to your company's needs.
Ozeki VoIP SIP SDK provides a great background support for all the technologies
and functionalities that are mentioned above in this article. If you want to
create a VoIP solution that has all this support, you only need to download,
install and use Ozeki VoIP SIP SDK.
Further possibilities
If the above mentioned functions have called your attention
contact us at info@voip-sip-sdk.com.
This article introduced you the basic knowledge about IVR systems and showed how Ozeki VoIP SIP SDK can help you to fulfill your wishes about this topic. If you have read through this page carefully, you already have all the knowledge you need to start on your own solution.
As you are now familiar with all the terms concerning this topic, now it is time to take a step further and explore what other extraordinary solution Ozeki VoIP SIP SDK can provide to you.
Related Pages
For the basic knowledge about integrating Ozeki VoIP SIP SDK:
Quick start guide
