Ozeki VoIP SDK - Product Guide
This article is a brief introduction about Interactive Voice Response systems in relation with Ozeki VoIP SIP SDK. After reading through this page you will be fully familiar with all the essential terms concerning IVR applications and what you will need for creating your own solution using Ozeki VoIP SIP SDK.
IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. It makes communication able between computers and phones. The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals. More advanced IVR systems include speech-recognition software that allows a caller to communicate with a computer using simple voice commands.
Figure 1 - VoIP IVR Systems
IVR (Figure 1) allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.
The use of IVR and voice automation enables a company to improve its customer service and lower its costs. Because of the process being automatic, there is no need to hire call center staff (which can lower the costs), although advanced IVR systems have the possibility of forwarding calls to human operators. In case the caller does not find the information they need, or requires further assistance, the call can then be transferred to an agent.
IVR platforms are the "server and operating system" hardware and software platforms on which IVR solutions run. IVR applications are programs that control and respond to calls on the IVR platform. IVR applications can either be developed by an enterprise, by an IVR development shop, or by companies that offer canned IVR applications. With Ozeki VoIP SIP SDK you can develop the best IVR solution fitting to your company's needs.
Ozeki VoIP SIP SDK provides a great background support for all the technologies and functionalities that are mentioned above in this article. If you want to create a VoIP solution that has all this support, you only need to download, install and use Ozeki VoIP SIP SDK.
This article introduced you the basic knowledge about IVR systems and showed how Ozeki VoIP SIP SDK can help you to fulfill your wishes about this topic. If you have read through this page carefully, you already have all the knowledge you need to start on your own solution.
As you are now familiar with all the terms concerning this topic, now it is time to take a step further and explore what other extraordinary solution Ozeki VoIP SIP SDK can provide to you.
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