VoIP SIP SDK
High performance VoIP SDK for .Net developers

Search the manual:

Overview

Quick start

Download

Manual

How to buy!

Support

Softphone Development

Call Center Development

	How to build a simple call center server
	Automatic Call Distribution
	Manager
	Operator
	Automation
	Multi-site call center
	Remote call center agents
	Secure tunneling
	Facebook webphones
	Web page integration

VoIP CRM Integration

Mobile phones and platforms

Billing

Further VoIP SIP SDK Example Programs

Commercial information

About us

Contact Us!

If you wish to get further information, do not hesitate to contact us!

E-mail: info[at]voip-sip-sdk.com

If you have a technical question, please submit a support request on-line.

Callcenter developers
If you are working on telephone solutions, please check out the Ozeki VoIP SIP SDK.
It can be used to create:

Webphone solutions:
- Adobe Flash video phone
- Silverlight video phone
- Web to web calls
- Web to VoIP calls

Custom SIP clients:
- Silverlight SIP VoIP client
- Flash SIP VoIP client
- C# .net SIP VoIP client
- ASP .net SIP VoIP client
- Web based SIP VoIP client

Custom VoIP solutions:
- VoIP SIP softphones
- VoIP call center clients
- VoIP IVR systems
- VoIP predictive dialer systems
- VoIP auto dialer systems
- VoIP call assistant
- VoIP call recording systems
- VoIP intercom solutions

OZEKI VoIP SDK - Product Guide

Contents

Home > Developers Guide > Call Center Development

Call Center Development

The following pages contain the basic knowledge about call center development.

How to build a simple call center server

Automatic Call Distribution
Introduction to Automatic call distribution / call routing
Building a simple call distribution system for inbound calls
SBR: Building a simple skill based routing engine (language, technical, etc)
How to create and manage call queues
Implementing callback requests in call queues
Using SIP presence and availability in call routing
Manager
How to listen in and take over calls
Monitoring call center activity in real time
Operator
Controlling a physical telephone from the PC (instruct to make/transfer a call)
Detect incoming phone call and display information based on caller id
Automated database information retrieval on phone ring / phone dial
Caller identification of outgoing calls based on Dialed number
Caller authorization using DTMF pin codes
Call information logging into a database

Automation
Building an auto dialer system using DTMF response to transfer to agent
Voice Activation Detection
Building a predictive dialer system (detect fax, busy signal, human voice)

Building a multi-site call center
The best way to connect remote call center agents to a call center over the Internet
Connecting remote agents to the call center (VoIP SDK secure tunneling solution)
Reaching clients on Facebook using Webphone technology

Contact details | Privacy policy | Terms of use
Please address your inquiries to info[at]voip-sip-sdk.com