VoIP CRM Integration

Ozeki VoIP SIP SDK makes VoIP - Customer Relationship Management (CRM) integration possible due to its first-rate technology. Integrating VoIP solutions into CRM not only boost sales and improve accountability but keeps further advantages for you:

• Operating a VoIP integrated CRM highly reduces costs
• VoIP technology makes businesses possible to document interactions with employees and clients (it is not easily available in traditional telephony)
• All the collected customer information can be handled and viewed along with customer transaction data
• It helps create more complex customer profiles
• It is possible to setup mobile work points since VoIP solutions can be hosted remotely

These are just a few points of advantages of VoIP technology. VoIP solutions can be integrated easily into any CRM solution due to the fact that it transfers voice in data packets. With these advantageous features VoIP CRM integration will boost your productivity and efficiency by giving sales managers and agents a continuous and reliable performance tracking system.

Check the following guides to get more information on how to achieve VoIP CRM integration with Ozeki VoIP SIP SDK:

1. Adding VoIP support to a web based CRM using webphones

   This guide is about one of the possible solutions that can be used to integrate your VoIP and CRM system. It explains how to add VoIP support to a web-based CRM system by using webphones.
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2. Adding VoIP support to a web based CRM with IP desktop phones

   Another possible solution for integrating your VoIP communication system and your CRM system is using SIP based desktop phones. This article presents what you need to do for this purpose.
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3. Recording calls and call details on a customer datasheet

   To make your CRM system more effective, Ozeki VoIP SIP SDK allows you to record calls and call details on a customer datasheet concerning to both of incoming and outgoing calls.
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4. Bringing up a customer datasheet automatically on incoming calls

   This guide demonstrates how to bring up a customer datasheet automatically during an incoming call in order to be able to manage your calls and customer inquiries effectively.
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