When you use Ozeki VoIP SIP SDK to setup a call center, automatic call distribution
feature becomes available. The following articles provide all information about automatic call distribution techniques, and the
rules and methods that can be used in call routing.
The basic role of a call center server is call distribution that means it
transfers the call to certain call center clients where human operators can answer the callers'
questions. This call distribution is automatic and can be implemented in different ways
according to call routing rules defined in the server program.