Due to its outstanding flexibility, Ozeki VoIP SIP SDK gives you the opportunity to
build a call center that can be integrated easily with a wide range of hardware and
software (IVR servers, media servers, CRM, HR database, etc.). Even it also makes it
available to monitor call center activity in real time.
Call center managers have the role to keep the work of the whole call center
under control. This implies they need to be able to monitor the activities that
are made through the call center.
The call center monitoring can be made by having a special interface to the call center server.
This is the easiest way to see all the activities as every incoming and outgoing call center
call goes through the server application.
The implementation of this manager role support depends on the actual solution you make
but it is sure that using Ozeki VoIP SIP SDK makes your work easy and efficient.