It was also used to create
Ozeki 3D VoIP softphone.
A cool SIP client that allows 3D Video calls.
Monitoring call center activity in real time
Due to its outstanding flexibility, Ozeki VoIP SIP SDK gives you the opportunity to
build a call center that can be integrated easily with a wide range of hardware and
software (IVR servers, media servers, CRM, HR database, etc.). Even it also makes it
available to monitor call center activity in real time.
Call center monitoring
Call center managers have the role to keep the work of the whole call center
under control. This implies they need to be able to monitor the activities that
are made through the call center.
The call center monitoring can be made by having a special interface to the call center server.
This is the easiest way to see all the activities as every incoming and outgoing call center
call goes through the server application.
Training guides, simple examples
If you would like to visit the detailed developer documentations,
you can learn much more from the
Ozeki VoIP SIP SDK Training chapter.
Summary
The implementation of this manager role support depends on the actual solution you make
but it is sure that using Ozeki VoIP SIP SDK makes your work easy and efficient.
If you have any questions or need assistance, please
contact us at info@voip-sip-sdk.com
