Ozeki VoIP SIP SDK gives you the opportunity to exploit social networks like Facebook
by making it possible to integrate VoIP functions. In this article you can learn
how to reach clients on Facebook using superior webphone technology provided by
Ozeki SIP SDK.
The effectiveness of call centers can be measured by the amount of people they can
connect with. It means that call centers can provide support for as many
incoming connection types as possible. A successful company's call center can be reached
by using a traditional telephone, an IP phone set, a softphone or even a webphone client.
Figure 1 - Call center Facebook integration
As Facebook provides the possibility to integrate your own application into your profile,
you can use even your own webphone solution on Facebook, too. It means that you can create a webphone
with Ozeki SIP SDK that can call your company's call center and put it on the company's profile page on Facebook.
Ozeki VoIP SIP SDK provides the remarkable support for creating a VoIP webphone that can call
a call center. Additionally, you can even build your whole call center with the help of Ozeki VoIP SIP SDK.
The greatest advantage of Ozeki SIP SDK is that it is able to provide all the necessary tools and
background for setting up an entire VoIP system including softphones, webphones, call centers, etc.
Facebook applications can be easily used for reaching more people, especially for letting people
call your company call center. For this purpose, you only need to create a webphone application
on Facebook that can connect to your call center.
For creating a Facebook application, you can use different methods. First of all you will need to validate
your Facebook account with your phone or Visa number, then you will be able to
Webphone applications can be defined on Facebook by using two application types,
the Canvas and the Web application. Both can be used with Flash and
Silverlight solutions, and if you want to reach the most customers
it is suggested to use both.
For more information about how you can create a Canvas application, please visit
the Facebook to SIP calls page. This page shows the basic
steps for creating the application. If you want to know more about Facebook integration, you may also consider reading the following
When you want to reach a call center from a Facebook application, the best way
is to create a click to call solution that will use a SIP account but can only call
one phone number. You can, of course use the simple solutions of fully
featured softphone applications and give the call center number to the
customers who install the application.
Whatever Facebook application you create the most important thing is to run the server on a public address where the clients can reach it.
When a client connects, they can call the call center server as they used any other solution, but
in this case they call you from a Fecebook site.
Facebook provides hosting service for your applications, but in the case of a call center, it is suggested to use
your own hosting services for this purpose.
When you have created the webphone application, you need to make sure that the server runs
as the webphone will use that to connect to your call center.