In order to provide extended and professional technology for development, Ozeki
VoIP SIP SDK also makes it possible to record calls and call details on a customer
datasheet for both incoming and outgoing calls. This page offers some introduction
in this topic and links leading to the respective developer guides with source codes.
Windows 8, Windows 7, Vista, 200x, XP
Visual Studio 2010 (Recommended), Visual Studio 2008, Visual Studio 2005
Customer relationship management (CRM) systems are based on customer information collected
during communication with the given customers. This information
is easy to get when you use VoIP solutions provided by Ozeki SIP SDK for your CRM system
as the VoIP calls can be easily recorded and replayed any time.
The information you gain from the customer communication can be stored on customer datasheets
that are forms about some standard information about all customers like customer ID,
the service the given customer purchased, etc.
Figure 1 - VoIP CRM call recording
Datasheet manipulation can be done during the actual calls or after the call and
it can be done both manually and automatically. The CRM implementations can manipulate
some automatically gained caller data like the caller SIP account or alias. This information
can be put on the datasheets automatically.
The customer datasheets can be used in later customer calls by the company employees for
having all the previously gained information about the history of the customer.
Ozeki VoIP SIP SDK provides the support for getting information about the
incoming calls that can be stored on datasheets. The actual implementation depends on
your company's business logic but the professional background is provided by Ozeki VoIP SIP SDK.
The example program that can be downloaded from this page is explained in details
in the following articles: