Call centers are centralized offices that are used to receive and transmit great numbers of telephone requests. Call centers are employed by companies to administer customer information requests and product support inquiries. They also allow to make outgoing calls for the purpose of telemarketing, product services or debt collection.
Ozeki VoIP SIP SDK provides first-rate technology and background for creating call centers. Learn How to build call center with Ozeki SIP SDK.

• Multiple phone line and multiple phone call support - as you will need to handle a lot of incoming calls from customers
  
• Customer Relationship Management - as the call center is about customer and company relationships
  
• Call Center Server - to have a main entry point for the customers
  
• Call Center Client - for the call center agents
  

A call center server's task is to redirect your calling customers to the appropriate department. Such server is almost like a receptionist who transfers calls to the proper lines inside an institution. Some call center servers are able to do this routing automatically, based on various defined combinations using callers profiles or other information. Beside this call processing that follows predefined rules, a call center server can register and analyze the incoming and outgoing calls using the information in various purposes. More...

• Step #1 - Select solution for call center server
• Step #2 - Select a call distribution method
• Step #3 - Set voice activation detection

A call center client is the end-point of a redirected VoIP call. In some cases it can be automatic but most of the time these clients are handled by human operators. More...

• Step #1 - Select solution for remote agents
• Step #2 - Use social media sites in your call center
• Step #3 - Use webphones for call center client