Ozeki VoIP SDK - Product Guide
Did you know?This SDK was used to build:
Ozeki Phone System XE - VoIP PBX Software for Developers Which is a high performance PBX system supporting Mobile and Desktop phones.
It was also used to create Ozeki 3D VoIP softphone. A cool SIP client that allows 3D Video calls.
Automatic Call Distribution
When you use Ozeki VoIP SIP SDK to setup a call center, automatic call distribution feature becomes available. The following articles provide all information about automatic call distribution techniques, and the rules and methods that can be used in call routing.
The basic role of a call center server is call distribution that means it transfers the call to certain call center clients where human operators can answer the callers' questions. This call distribution is automatic and can be implemented in different ways according to call routing rules defined in the server program.