Call Center Server

This article is a brief introduction about call center servers in relation with Ozeki VoIP SIP SDK. After reading through this page you will be fully familiar with all the essential terms concerning call center server technology and what you will need for creating your own solution using Ozeki VoIP SIP SDK.

Building a call center server is one possibility of using Ozeki VoIP SIP SDK. A call center server's task is to redirect your calling customers to the department that is best equipped to satisfy their needs. Such server is almost like a receptionist who transfers calls to the proper lines inside an institution. Some call center servers are able to do this routing automatically, based on various combinations defined using callers profiles or other information. Besides this call processing following predefined rules, a call center server can register and analyze the incoming and outgoing calls using the information in various purposes.

call center server
Figure 1 - Call center server

A call center server (Figure 1) can be extremely handy for larger companies, as it can speed up the pace of call handling. Important customer calls will no longer roam between different departments before finding the right person.

This article introduced you the basic knowledge about call center server solutions and showed how Ozeki VoIP SIP SDK can help you to fulfill your wishes about this topic. If you have read through this page carefully, you already have all the knowledge you need to start on your own solution.

As you are now familiar with all the terms concerning this topic, now it is time to take a step further and explore what other extraordinary solution Ozeki VoIP SIP SDK can provide to you.

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